What
is a CapeTreks tour?
A
CapeTreks tour is a guided tour of a popular location. It consists of a map which
shows the tour on a street plan, instructions and the tour files themselves. The
tour files are in MP3 format and you play them on your own equipment.
Also
available as downloads for your ipod and on CD.
What
are these files?
Each
tour is divided into segments. Each segment contains an audio commentary in MP3
format with instructions on how to reach the next segment. The commentary will
provide information on the sights and other features of interest which you will
pass or see on the segment.
What
will I get for my money?
You
will receive a zipped file which contains:
Tour
in the form of MP3 files
A map which shows the route of the tour
Instructions
on how to use the tour
What hardware and software do I need?
You
will need a device capable of playing MP3 files e.g. an MP3 player or an iPod.
You will need a means of un-zipping your downloaded file. Windows XP has file
un-zipping software built in. Older versions of windows will require Winzip. If
you do not already have Winzip, a free evaluation copy can be downloaded from
http://www.winzip.com
You
will need Adobe Acrobat Reader or similar to read and print the instructions and
map - which come as .PDF files. This can be downloaded free from http://www.adobe.com
If
you have a MAC, you will need to be able to expand (or unzip) the .zip file we
send you and then you will need to be able to open and print the map and instructions
which we supply as Adobe Acrobat files (.PDF files). We have tested our products
both on MP3 players and iPods.
How
do I get my tour?
Once
your payment has been authorized, you will be presented with a "download"
page. This page will allow you to download your purchased tour or tours onto your
own PC or Mac.
I
am unable to download my tour at the time I purchased it, what do I do?
You
will be sent a confirmation email following your purchase. This email will provide
you with a link and password to enable you to download your purchase. This link
will be active for 72 hours after you make your purchase.
I
did not receive my confirmation email, what is wrong?
You
may have typed in your email address incorrectly. If so, and you have not yet
downloaded your purchase, please send us your name, correct email address and
the date and time of your purchase and we will do our best to help you.
How
long will I have to download my file?
The
link will be active for 72 hours from the time of your purchase.
What
happens if I cannot download the file?
You
can email us with your details and we will re-activate the link for a further
72 hours.
What
do I do with the file I download?
Un-zip
the file into a folder on your PC or Mac. Print the instructions. Print the map.
Load the files onto your MP3 player or iPod.
What
size (in MB) will the files be?
Each
individual tour will contain segments. The total space required on your MP3 player
for each tour will up to 25MB.
Why
do I not just buy a guidebook?
There
is still a place for guidebooks with CapeTreks tours. CapeTreks tours are convenient
and need only an MP3 player. CapeTreks tours allow you to blend in with the locals;
you do not "stick out" like a tourist.
How
long do the tours take?
This
depends on how fast you walk and how often you stop but a guide to the amount
of time needed can be found on the Web Site and in the documentation.
Do
I have to do the whole tour in one go?
No,
you can do as little or as much as you wish. You can leave a tour on one day and
resume it on another day if you wish.
Do
I have to do all of the segments in numerical order, and do I have to start at
Segment 1?
No
and no. You can go to any point on the map and listen to the segment with the
corresponding number. Each segment does direct you to the next one, but you can
ignore the directions part and just listen to content wherever you want to go.
And, of course, you can start anywhere.
Do
I have to print the instructions and bring them with me on the tour?
You
might want to print them to read before you go, but we also have a recorded version
of how the tours work in the beginning of each tour. It's called the "Intro"
segment, or Segment 00, and you can listen to it any time before you start the
tour, or even later if you want a refresher.
Is
there copyright on these tours?
These
tours are for the use of the purchaser only. Please refer to our Conditions and
Terms of Use for details.
